At AATrade, customer satisfaction is our priority. We are committed to providing high-quality mobile accessories and electronic products. If there is any issue with your order, we are here to help. Please read this policy carefully before making a purchase.

Return Eligibility

You may request a return or exchange if you receive a damaged product, an incorrect item, a product with a manufacturing defect, an incomplete order, or an item that is significantly different from what was ordered. To qualify, the product must be unused, in its original condition, and returned with its original packaging, accessories, manuals, and proof of purchase.

Return Request Period

Return or exchange requests must be submitted within 7 days of receiving your order. Requests made after this period may not be accepted unless required by applicable law.

Non-Returnable Items

For hygiene and quality reasons, used Earbuds, AirPods, Handsfree devices, products damaged due to misuse, items with physical damage caused by the customer, products without original packaging, and clearance or final sale items cannot be returned unless they were delivered damaged or defective.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us immediately with your order number, clear photos of the product, photos of the packaging, and a brief description of the issue. Our team will review your request and provide an appropriate solution as quickly as possible.

Exchange Policy

Eligible products may be exchanged for the same item, another product of equal value, store credit, or another suitable replacement, depending on product availability.

Refund Policy

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request. Approved refunds will be issued through the original payment method whenever possible. For Cash on Delivery (COD) orders, refunds may be processed through a bank transfer, mobile wallet, or another mutually agreed payment method.

Return Shipping

If the return is required because we shipped the wrong item, the product arrived damaged, or there is a manufacturing defect, AATrade will cover the return shipping cost. If the return is due to a change of mind, ordering the wrong product, or any personal preference, the customer is responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled. However, if eligible, you may still request a return according to this policy after receiving the order.

Product Inspection

Every returned product is carefully inspected before a refund or replacement is approved. Products showing signs of misuse, accidental damage, liquid damage, unauthorized repair, missing accessories, or excessive wear may not qualify for a refund or exchange.

Warranty

Certain products may include a manufacturer's warranty where applicable. Warranty coverage varies by product and does not cover accidental damage, water damage, burn marks, physical damage, improper usage, unauthorized repairs, or normal wear and tear. Please refer to the product description for warranty information if available.

Refund Processing Time

After the returned product has been inspected and approved, refunds are generally processed within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us.

AATrade
Website: aatrade.store
Email: aatrade.store@gmail.com
WhatsApp: +92 343 8590634
Address: Islamabad, Pakistan

We appreciate your trust in AATrade and are committed to providing reliable products and excellent customer service.